Role of the village government in administrative services at the Diat Village Office, Buol District, Buol Regency

Abstract

This study aims to look at the role of the village government in administrative services at the Diat Village office, Bukal District, Buol Regency. This study uses a type of descriptive research with a qualitative approach. Primary data was collected through direct interviews with key informants, such as village heads, village officials, and the community. Meanwhile, secondary data is obtained from related literature and official documents of the village government. The results of the study show that the majority of people are satisfied with the services provided by the village government, but there are several problems related to the speed of the service process which is considered slow. The main inhibiting factors identified include: (1) Facilities and infrastructure, although adequate, still need improvement in terms of maintenance and care; (2) Education and training for village officials need to be improved to improve professionalism and skills in providing services; (3) Public understanding of service procedures needs to be improved, especially related to the distribution of social assistance. This study concludes that the implementation of public services in East Moutong Village has reached several levels of success, but still needs improvement in several aspects to achieve optimal public services according to the set standards. Efforts to improve the quality of service can be carried out by paying attention to the inhibiting factors that have been identified in this study.